A series of observers invite the public to support the performance of Customs and Excise

Jakarta — A number of observers and figures support the Director General of Customs and Excise (DJBC) in his efforts to improve his policies and performance by inviting the public to provide positive support for the creation of a fair and efficient customs system.

Pelita Harapan University (UPH) Tax Observer, Ronny Bako, emphasized the importance of maintaining transparency in the customs system. According to him, every item purchased must be accompanied by an invoice, and customs authorities need to respect this document.

“Invoices must be kept, and customs authorities respect the invoice,” said Ronny.

The preparation of customs policies also seeks to keep up with current developments and adapt to global and regional challenges.

Migrant workers and students returning from abroad often bring personal items with them. However, some time ago they felt they were being treated like importers even though the goods they brought were generally personal needs.

National Intelligence and Security Observer, Stepi Anriani, reminded the public not to make individual mistakes into institutional sins.

Meanwhile, Minister of Trade Zulkifli Hasan (Zulhas) has provided concrete steps to address public complaints about customs duties. His party allows Indonesian Migrant Workers (PMI) to pick up shipments or luggage that were previously held at DJBC.

“The collection of goods can be completed by referring to the implementation of Minister of Trade Regulation Number 7 of 2024,” he explained.

This regulation is designed to end polemics regarding customs duties which are considered burdensome, and provide clarity regarding the removal of personal items from abroad. Fair and non-discriminatory implementation remains important.

Observers and figures support the reform and improvement efforts carried out by customs and are optimistic that DJBC can carry out continuous reform and improvement of services by providing clear information to the public, increasing transparency, and listening to criticism wisely.

With public support, customs is expected to be able to provide better services and meet public expectations and create a fair and efficient customs system.[]